Frequently Asked Questions

Support

Frequently Asked Questions

Everything you need to know about our products, orders, and policies - all in one place.

30+ Questions Answered
Fast, Reliable Support
Easy Returns & Exchanges

Sizing & Fit

5 questions
  • Our apparel runs true to size with an athletic cut designed for the active father. We recommend ordering your usual size. For a more relaxed fit, size up one.

  • Our athletic fit is tailored closer to the body for a confident, purpose-driven silhouette — ideal for training and active wear. It's not restrictive, just intentionally cut. If you prefer more room, size up for a relaxed fit.

  • We recommend sizing up. Our performance fabrics have built-in stretch, so the next size up will still give you a great fit while ensuring full range of motion.

  • Our fabrics are pre-shrunk and engineered to maintain their shape wash after wash. Follow our care instructions (cold wash, tumble dry low) for best results.

  • Yes - use our Sizing Guide for product-specific charts, including tops, hoodies, joggers, shorts, tanks, and caps. If you're still unsure, contact us and we'll help you find the right fit.

Shipping & Delivery

5 questions
  • Orders are typically processed within 2-3 business days. Shipping times vary based on destination, but we aim to get your order to you within 2-7 business days after processing. Tracking is sent by email once your order ships.

  • Yes - we offer free shipping on all orders over $150 within the continental U.S.

  • Father Fortified is launching in the United States first. International shipping is not enabled for launch.

  • You'll receive a shipping confirmation email with tracking details once your order ships. You can also check your order status through your account on our website.

  • If your order hasn't shipped yet, contact us immediately at support@fatherfortified.com and we'll do our best to update it. Once shipped, address changes are not possible.

Returns & Exchanges

7 questions
  • You have 30 days from delivery to start a return, exchange, or store credit request. Items must be unworn, unwashed, in original condition, and have original tags attached.

  • Returns and exchanges can be started through our return portal here.

  • Yes. Exchanges can be started through our Returns & Exchanges Portal. Simply select your item and choose your preferred size, subject to availability.

  • Exchange and store-credit requests include a free prepaid return label. Full-price refund requests have a $10 return-label fee deducted from the refund. Original shipping is non-refundable.

  • Once the returned item has been received, inspected, and approved, refunds are typically processed within 5-10 business days.

  • Orders placed with a discount code and bundle purchases are eligible for exchange or store credit only. Cash refunds are reserved for eligible full-price orders.

  • Start a claim through the returns portal or contact support with your order number and clear photos. Defect claims are manually reviewed within 3-5 business days.

Product & Care

4 questions
  • Our performance collection uses a premium poly-spandex blend with 4-way stretch and advanced moisture-wicking technology. Each piece is engineered for durability, comfort, and movement.

  • Machine wash cold with like colors. Tumble dry low or hang to dry for best results. Do not bleach. Do not iron directly on logos or printed areas.

  • 100%. Every piece is engineered for high-performance training — from the gym to outdoor workouts. Our fabrics are built to move, stretch, and breathe with you through every rep and run.

  • We're committed to responsible manufacturing. Our products are made in facilities that uphold fair labour practices, and we continually work to improve our supply chain transparency.

Orders & Payment

4 questions
  • We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay. You can also use Shop Pay installments to split your purchase into 4 interest-free payments.

  • Contact us at support@fatherfortified.com as soon as possible. Once an order has entered processing or fulfillment, modifications may not be possible.

  • Yes - Father Fortified gift cards are available in various denominations. They are the perfect gift for the father who takes his fitness and purpose seriously. You can find them here - Gift Cards.

  • Absolutely. Our store uses industry-standard SSL encryption and Shopify's secure payment processing. We never store your credit card information on our servers.

Wholesale & Partnerships

4 questions
  • Yes — we work with select retailers, gyms, and training facilities. Contact us at support@fatherfortified.com with details about your business for wholesale inquiries.

  • We're always looking for aligned retail partners who share our values. Reach out to support@fatherfortified.com with your store details and we'll start the conversation.

  • We align with fathers who lead from the front - athletes, coaches, first responders, and leaders in their communities. If you believe you reflect the Father Fortified standard, reach out to our team at partnerships@fatherfortified.com. All inquiries are reviewed selectively.

  • We're open to meaningful collaborations that align with our mission of elevating fatherhood. Whether it's a brand partnership, content collaboration, or community initiative — let's talk. Email support@fatherfortified.com.

Still Have Questions?

Our team is ready to help. Reach out and we'll get back to you within 24-48 hours.

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